Privacy notice

Last updated: 9 November 2026.

This notice explains how personal data is used when you book an appointment through EasyPeasy Booking, and when a self-employed professional uses EasyPeasy Booking to run their bookings. EasyPeasy Booking is run by Taleo Technologies.

Who is responsible for your data

If you book an appointment, the professional you book with is responsible for your data. In data protection law they are the controller: they decide what happens to your booking and your details. Taleo Technologies runs EasyPeasy Booking for them as their processor. We only use your data to run the service on their instructions, under a written agreement with them.

If you are a professional with a EasyPeasy Booking account, Taleo Technologies is the controller of your own account data: your name, email address, mobile number, business details and how you use the app.

Taleotech Ltd (trading as Taleo Technologies), 20 Wenlock Road, London N1 7GU, a company registered in England and Wales, number 16458285, ICO registration ZC061188. Contact: privacy@taleotech.com.

If you book an appointment

What is collected

• Your name, mobile number and email address.
• The service you book, the time, and any note you add.
• For a home visit: the address, the postcode, and anything you add about getting in or parking.
• Booking history with that professional, such as past visits, changes and cancellations.
• Any private notes the professional writes about your appointments. You don't see these notes, but you can ask the professional for them.

We don't ask for payment card details. If you pay by a link the professional gives you, that payment happens with their payment provider, not with EasyPeasy Booking.

Why it is used

• To make, confirm, change and cancel your booking, and to send you the emails about it. The lawful basis is contract: it's needed to provide the appointment you asked for.
• For a home visit, to work out the travel time and any travel charge from your postcode.
• So the professional can keep a record of their clients and past visits. The lawful basis is the professional's legitimate interests in running their business.

The professional may also contact you about your booking by phone or text.

We don't sell your data, use it for advertising, or send you marketing.

Who it is shared with

• The professional you book with. They see your details and booking.
• The service providers that run EasyPeasy Booking, on our instructions and only for that:
• Supabase, the database, hosted in London (UK).
• Vercel, the app's hosting, running in London (UK), with its worldwide network delivering pages.
• Resend, which sends the booking emails from Ireland (EU). Resend is a US company and keeps records of the emails it sends.
• postcodes.io, which turns a postcode into a location for travel times. Only the postcode is sent.
• Sentry, for error reports, in its EU (Germany) region. Your details are removed from error reports before they're sent.
• Anyone we're legally required to share it with.

Where a provider is a US company, the transfer is covered by the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

How long it is kept

• Your details and bookings: for as long as the professional keeps you as a client on EasyPeasy Booking. They can delete you at any time. If the professional closes their account, their data, including yours, is deleted within 60 days.
• Booking emails: our record of each email is deleted after 90 days. Resend keeps its own logs of sent emails for 30 days.
• Your link to manage a booking: stops working when the booking is over and is deleted 30 days later.
• Backups: these are overwritten within 7 days, so deleted data is gone from them by then too.

Your rights

You have the right to:

• see the data held about you;
• have it corrected;
• have it deleted;
• object to its use, or ask for it to be restricted;
• get a copy to take elsewhere.

Ask the professional you booked with first: they're responsible for your data and can export, correct or delete it in the app. If they don't respond, or you can't reach them, contact us at privacy@taleotech.com and we'll pass your request on and help them deal with it.

A professional can't delete your details while you have an upcoming booking with them. Cancel the booking first, or ask them to.

If you're unhappy with how your data is handled, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.

If you are a professional with an account

What is collected

• Your name, email address and mobile number.
• Your business details: trade, services, prices, hours, booking rules, home base postcode, how far you travel, profile text and photos.
• The payment methods you accept, and any payment link you add.
• Records of security events: sign-ins, payment-link changes, and when you accepted these terms.
• How you use the app, so it can be kept working and secure.

Why it is used

• To provide your account and the service. The lawful basis is contract.
• To keep the service secure and fix problems. The lawful basis is legitimate interests.
• To meet legal duties such as tax records once EasyPeasy Booking is paid for. The lawful basis is legal obligation.

We email you about your account, your bookings and important changes to the service. We'll only send you marketing if you agree to it.

How long it is kept

• Your account: while it's open.
• When you close it: you have 30 days to export your clients and bookings. Everything is then deleted within a further 30 days.
• Security and audit records: kept for 24 months.
• Billing records, once EasyPeasy Booking is paid for: kept for 6 years, as tax law requires.

Your rights are the same as above. Contact us at privacy@taleotech.com.

If you asked to join the pilot

Until 9 November 2026 our website had a Join the pilot form. If you filled it in, we keep what you sent until the pilot ends, or 12 months at most, then delete it. To have it deleted sooner, email privacy@taleotech.com.

Cookies

EasyPeasy Booking uses only cookies it needs to work. They're all essential, so there's nothing to accept, and there are no advertising or tracking cookies. sb-…-auth-token keeps a professional signed in. It's renewed while you use the app, lasts up to 400 days, and is removed when you sign out. signin_email holds the email address you typed while you enter the sign-in code, for 1 hour. bk_hold holds the time you picked while you finish booking, for 10 minutes. setup_later remembers that a professional chose to finish setting up later, for 30 days.

Changes to this notice

If this notice changes, the date at the top will change. Significant changes will also be emailed to professionals.