Terms for professionals

Last updated: 1 November 2026.

These terms are an agreement between you and Taleotech Ltd (trading as Taleo Technologies), 20 Wenlock Road, London N1 7GU, company number 16458285 ("we", "us"). They cover using EasyPeasy Booking to take bookings and manage your clients. Part 2 is the data processing agreement for your clients' data. You accept these terms when you sign up, and again if we change them.

Part 1: Using EasyPeasy Booking

Who can use it

EasyPeasy Booking is for self-employed professionals and small businesses running their own bookings in the UK. You must be 18 or over and using it for your business, not as a consumer. During the pilot, accounts are by invitation only.

Your account

• Keep your sign-in email secure. You're responsible for what happens in your account.
• Tell us straight away at support@taleotech.com if you think someone else has got in.
• Keep your business details, prices, hours and policies accurate. Clients rely on what your booking page shows.

Your appointments and your clients

• Every appointment is an agreement between you and your client. You set the price, the service, your cancellation and no-show policy, and how you're paid.
• You're responsible for providing the service, for any licences, insurance and qualifications your trade needs, and for your own tax.
• We are not your agent and don't take payment from your clients. Any payment link you add goes to your own account with your payment provider.

Fair use

Don't use EasyPeasy Booking to:

• break the law, or send messages clients haven't asked for;
• upload anything you don't have the rights to, or that is offensive or misleading;
• try to get into other accounts, test or overload our systems, or copy the service.

Notes about clients: keep notes to what you need for the appointment. Don't record health conditions, religion, ethnicity, sexuality, criminal history or other special category data in notes. If you need to record something like an allergy for safety, keep it to the minimum and make sure you have a lawful basis.

Removing content. We can remove content or suspend your booking page if it breaks these terms or the law, or if we receive a credible complaint about it. Where we can, we'll tell you first and give you a chance to fix it. If we act without telling you first, because of a legal requirement or a risk of harm, we'll tell you as soon as we can and explain why. You can ask us to review the decision at support@taleotech.com.

Fees

• During the pilot, EasyPeasy Booking is free.
• Before any charge starts, we'll tell you the price and give you at least 30 days' notice. You can leave before paying anything.
• When paid plans start, you'll pay a monthly subscription by card or Direct Debit through our payment provider, Stripe. We take no commission on your bookings.

Availability and changes

We work to keep EasyPeasy Booking running and secure, but we can't promise it will be available all the time or free of errors. During the pilot, features may change. We'll tell you about any change that significantly affects you.

Ending your account

• If you leave: you can close your account at any time. Export your clients and bookings first; the export is free.
• If we close it: we may suspend or close your account if you seriously or repeatedly break these terms, or if we stop running EasyPeasy Booking. Unless there's a security or legal reason not to, we'll give you 30 days' notice.
• After it closes: your data is deleted as set out in Part 2.

Liability

• We are not liable for losses from your appointments, for your dealings with clients, for missed bookings caused by inaccurate information you entered, or for indirect losses such as lost profit.
• During the pilot, our total liability to you is limited to £100. Once you pay, it's limited to the fees you paid in the 12 months before the claim.
• Nothing limits liability that can't be limited by law, including for death or personal injury caused by negligence, or for fraud.

Changes to these terms

We'll email you at least 30 days before any change that affects you, unless the law requires it sooner. You'll be asked to accept the new version the next time you use EasyPeasy Booking. If you don't want to accept it, you can close your account.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Part 2: Data processing agreement

This agreement meets the requirements of Article 28 of the UK GDPR. It applies to your clients' personal data that we process for you.

1. Roles

You are the controller of your clients' personal data. We are your processor. We process it only to provide EasyPeasy Booking to you, on your documented instructions. Using the app's features is your instruction. If we think an instruction breaks data protection law, we'll tell you.

2. The processing

• Subject matter and purpose: taking, managing and recording bookings; sending booking emails; working out travel times; storing your client list and notes; providing exports.
• Duration: while your account is open, and the deletion period after it closes.
• People: your clients and people who book with you.
• Personal data:
• names, mobile numbers and email addresses;
• home-visit addresses, postcodes and access notes;
• booking details and history;
• your private notes.
• Special category data: none intended. See the notes rule in Part 1.

3. Our obligations

We will:

1. process the data only on your instructions, unless the law requires otherwise. If it does, we'll tell you first, unless that's not allowed;
2. make sure anyone who can access the data is bound by confidentiality;
3. keep the data secure with appropriate technical and organisational measures, including encryption in transit and at rest, database rules that stop one professional seeing another's data, access to our systems limited to the people who need it, and security checks on every change we ship;
4. help you respond to your clients' requests to use their rights. The app lets you export, correct and delete a client's data yourself;
5. help you with security, breach notifications and any data protection impact assessment, taking into account what we know about the processing;
6. tell you without undue delay, and within 48 hours, after we become aware of a personal data breach affecting your clients' data, with the information you need to meet your own duties;
7. make available the information you reasonably need to show we meet this agreement, and allow reasonable audits, normally by written questions answered within 30 days.

4. Sub-processors

You authorise us to use these sub-processors:

• Supabase: database and file storage, London (UK).
• Vercel: app hosting, London (UK), with a worldwide delivery network.
• Resend: sending booking emails, from Ireland (EU). A US company.
• postcodes.io: turning a postcode into a location. Only the postcode is sent. UK.
• Sentry: error reports, with personal data removed. Germany (EU).

• Their terms: each sub-processor is bound by data protection terms at least as protective as this agreement.
• Changes: we'll give you at least 30 days' notice before adding or replacing one. If you object for a good reason and we can't resolve it, you can close your account.
• Responsibility: we remain responsible to you for them.

5. International transfers

Where data is transferred outside the UK, we rely on UK adequacy regulations (the EU, and US companies certified under the UK Extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Addendum.

6. At the end

• Export: when your account closes, you have 30 days to export your data.
• Deletion: after that, we delete it within a further 30 days.
• Backups: these are overwritten within 7 days.
• Exception: we keep data longer only where the law requires it, and then only for that purpose.

7. Your obligations

You confirm that:

• you have a lawful basis for the data you put into EasyPeasy Booking;
• you give your clients the information the law requires, which our privacy notice helps with;
• you only record what you need.

Version 2026-11-01